Shipping & Delivery

All orders will be processed in 1 to 2 business days after payment is received. Packages that are processed will be picked up by shipping carriers and takes a maximum of 3 days to deliver depending on your location. Please allow some delays during holidays and after long weekends. We do not ship on weekends to avoid cargo held up at Poslaju's transit overnight.

Note: Please be sure to be present at the time of delivery if possible.



DELIVERY TERMS & CONDITIONS:

• We ship within Malaysia and worldwide.
• We ship via the Malaysian Pos Service. We do not use any other service at the moment
• Once your order has been shipped, a Shipping Confirmation email, with tracking information if applicable, will be sent
• We cannot be held responsible for lost or stolen parcel.
• We are not liable if customers provided the wrong shipping address
• Any duties and taxes for international shipments are at the cost of the customer. Castelle® Clothing is not responsible for any extra charges once the original package has been shipped

• Cutoff time for all express service is 12:00PM MST - if you pay before 12:00, we will be able to process your order on the same business day, and you will receive it on the next business day by end of day.

(Please note that we ship all express mail to the billing address. We reserve the right to cancel any order due to potential fraud)



POSTAL SERVICES & RATES:
The following postal services are available:
poslaju
POSLAJU
Apparel & Accessories:
West Malaysia : 7.00 MYR
East Malaysia : 8.00 MYR


Bags:
West Malaysia : 10.00 MYR
East Malaysia : 11.00 MYR

*Charges might differ depending on the weight of the item(s).

pos-ekspress
POS EKSPRESS
Apparel & Accessories:

East & West Malaysia : 5.00 MYR

*All deliveries via Pos Ekspress are limited to Thursdays, the latest.



FOR INTERNATIONAL ORDERS:
For international shipping, please email us for quotation.
International orders' processing time may take longer due to extra inspection. Any delays in customs or other aspects out of Castelle®Clothing's control can possibly delay your shipment also.

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