FAQs
HOW DO I SEARCH FOR A PRODUCT?
There are a number of ways you can search for a product until you find exactly what you’re looking for.
The most relaxing way to shop with us is to browse through the categories at right side of the web-page and then refine what you are looking for by clicking on each section, spilt into either product types (i.e. Skirts) or availability types. Another option would be by browsing through our monthly archive.
Once you have found what you want, take note of the product code and details and when you’re done shopping, complete the order form which can be found in 'ORDER HERE'. Easy. Don’t forget to check out our sale/clearance section as it can be a fashion-gold mine!
HOW DO I SIGN UP FOR THE CASTELLE® CLOTHING NEWSLETTER?
You may click here to receive latest updates on our new arrivals.
I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK
We know how frustrating it can be when you have your heart set on an item and you go to buy it but it’s out of stock.
However, some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. As we try to keep our products fresh, we will try to add new items every week so you might just find something similar to the one you were looking for.
HAS MY ORDER BEEN SHIPPED OUT YET?
As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way.
Our Warehouse team works around the clock so you could receive the email in the day or the night.
From there it should be delivered within the timescale we advertise. You can track most orders by the tracking numbers given.
WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER?
If you receive the wrong item or something is missing from your order then send us an email to castelleclothing@gmail.com and we will sort it out for you within the hour, with the right item or a replacement item being sent out that day.
OTHER USEFUL INFORMATIONS:
• All products are 100% brand new and in perfect condition
• Products are sold at a first come first serve basis
• Goods sold are not returnable, refundable nor exchangable. Please scrutinise our terms & conditions before purchase confirmation
• True color may differ due to monitor resolutions and lightings during photoshoot
• Due to varied expectations, individual satisfaction is not guaranteed
• All accessories shown together with our products in the pictures are not included in the purchase, unless stated otherwise
• All content on this site, including, but not limited to: informational content, graphic images, and program code such as html and javascript are the copywrited material of Castelle® Clothing and may not be reproduced in any manner without the expressed written consent of Castelle® Clothing.
• All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, Castelle® Clothing reserves the right to refuse to sell the item at the listed price.
• Castelle® Clothing welcomes international buyers
There are a number of ways you can search for a product until you find exactly what you’re looking for.
The most relaxing way to shop with us is to browse through the categories at right side of the web-page and then refine what you are looking for by clicking on each section, spilt into either product types (i.e. Skirts) or availability types. Another option would be by browsing through our monthly archive.
Once you have found what you want, take note of the product code and details and when you’re done shopping, complete the order form which can be found in 'ORDER HERE'. Easy. Don’t forget to check out our sale/clearance section as it can be a fashion-gold mine!
HOW DO I SIGN UP FOR THE CASTELLE® CLOTHING NEWSLETTER?
You may click here to receive latest updates on our new arrivals.
I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK
We know how frustrating it can be when you have your heart set on an item and you go to buy it but it’s out of stock.
However, some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. As we try to keep our products fresh, we will try to add new items every week so you might just find something similar to the one you were looking for.
HAS MY ORDER BEEN SHIPPED OUT YET?
As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way.
Our Warehouse team works around the clock so you could receive the email in the day or the night.
From there it should be delivered within the timescale we advertise. You can track most orders by the tracking numbers given.
WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER?
If you receive the wrong item or something is missing from your order then send us an email to castelleclothing@gmail.com and we will sort it out for you within the hour, with the right item or a replacement item being sent out that day.
OTHER USEFUL INFORMATIONS:
• All products are 100% brand new and in perfect condition
• Products are sold at a first come first serve basis
• Goods sold are not returnable, refundable nor exchangable. Please scrutinise our terms & conditions before purchase confirmation
• True color may differ due to monitor resolutions and lightings during photoshoot
• Due to varied expectations, individual satisfaction is not guaranteed
• All accessories shown together with our products in the pictures are not included in the purchase, unless stated otherwise
• All content on this site, including, but not limited to: informational content, graphic images, and program code such as html and javascript are the copywrited material of Castelle® Clothing and may not be reproduced in any manner without the expressed written consent of Castelle® Clothing.
• All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, Castelle® Clothing reserves the right to refuse to sell the item at the listed price.
• Castelle® Clothing welcomes international buyers
Labels: FAQs, Terms and Conditions |
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